Shipping policy
Last updated: 31 August 2026
This Shipping Policy applies to all orders placed through simplidwell.shop.
1. Delivery Area
We deliver to eligible physical street addresses within the United States, including all 50 states and Washington D.C.
We do not deliver to:
- PO Boxes
- APO, FPO, or DPO military addresses
- United States territories (e.g., Puerto Rico, Guam, US Virgin Islands)
- Any address outside the United States
Customers are responsible for providing a complete and accurate delivery address. If you are unsure whether your address is eligible for delivery, please contact us before placing your order.
2. Shipping Costs
We offer free standard delivery to all eligible addresses within the United States. There is no minimum order value and no standard shipping fee.
3. Order Processing
Orders are processed Monday to Friday, excluding US federal holidays.
- Order cut-off time: 5:00 PM (ET)
- Processing time: 1 – 3 business days
Orders placed after the cut-off time begin processing on the next business day. Orders placed after 5:00 PM ET on Friday begin processing on the next business day.
4. Delivery Times
After processing, standard delivery to eligible addresses within the United States typically takes 4 – 6 business days.
Total estimated delivery time from order placement:
5 – 9 business days (processing + shipping)
5. Shipping Delays
If we are unable to ship your order within the stated processing timeframe, we will contact you promptly with a revised shipping date. You may accept the revised date or cancel the unshipped order for a full refund.
If we do not receive your consent to an extension, we will cancel the unshipped order and issue the refund to the original payment method within 2 business days. Please allow additional processing time for the refund to appear in your account, depending on your bank or card issuer.
6. Working Days Definition
For the purposes of this Shipping Policy, "business days" are defined as:
Monday to Friday, excluding US federal holidays.
7. Carrier Partners
Orders are fulfilled in the United States by a third-party logistics provider acting on behalf of SimpliDwell. SimpliDwell remains the seller of record and is responsible for customer service, returns, refunds, and order-related enquiries.
Orders may be delivered by carriers such as USPS, UPS, or FedEx, depending on the destination and fulfilment arrangements. You will receive a tracking number via email once your order has been dispatched. Please allow up to 24 hours for the tracking information to update.
8. Lost Parcels & Delayed Shipments
If your parcel has not arrived within the expected timeframe, please contact us:
- US Customer Support: +1 (518) 965-5444
- Email: info@simplidwell.shop
Carrier Investigation:
If tracking shows no movement for 3 consecutive business days after the expected delivery date, please contact us. We will open a carrier trace or delivery investigation on your behalf.
Lost Parcel Determination:
We consider a parcel lost if it has not been delivered within 7 business days after the expected delivery date, or upon carrier confirmation.
Resolution:
If confirmed lost, we will immediately provide your choice of a full refund (processed within 2 business days) or a free replacement shipment.
9. Delivered But Not Received
If your tracking information shows that your order has been delivered but you have not received it:
- Please check with your neighbours or anyone else at the delivery address who may have accepted the parcel on your behalf.
- Check any safe places or outbuildings where the carrier may have left the parcel.
- Contact us at info@simplidwell.shop or +1 (518) 965-5444 with your order number. We will work with the carrier to investigate.
10. Order Changes
If you need to change your delivery address or other order details, please contact us as soon as possible at info@simplidwell.shop or +1 (518) 965-5444. We will do our best to accommodate changes before your order is dispatched. Once your order has been shipped, we may not be able to make changes.
11. Contact Us
If you have any questions about this Shipping Policy, please contact:
John Black trading as SimpliDwell
71 York Road
Swindon
SN1 2JU
United Kingdom
Email: info@simplidwell.shop
US Customer Support: +1 (518) 965-5444
UK Business Contact: +44 7542 136047
Service Hours:
US Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (ET), excluding US federal holidays.
UK Business Contact: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays.