Refund policy
Last updated: 31 August 2026
This Return & Refund Policy applies to all purchases made through simplidwell.shop. We want you to love your purchase, and we stand behind the quality of our products.
1. 30-Day Return Policy
The 30-calendar-day return window begins on the date your order is delivered to the delivery address. You must submit your return request before this 30-day period expires. Standard eligible returns within the United States (all 50 states and Washington D.C.) are free, and SimpliDwell will provide a prepaid return label. We do not charge a restocking fee.
The return conditions in this section apply to change-of-mind returns. They do not limit your right to seek a remedy for an item that is faulty, damaged, incorrect, or materially different from its description.
2. Return Conditions
To be eligible for a change-of-mind return, the product must:
- Be returned in its original packaging.
- Include all accessories, manuals, and other supplied items.
- Have been handled or tested only to the extent reasonably necessary to inspect its appearance, contents, and basic functionality.
- Show no damage, excessive wear, alteration, or material signs of use.
- Be in a condition reasonably suitable for resale.
3. Return Exceptions
All physical products currently sold on simplidwell.shop are eligible for change-of-mind returns, provided that they meet the return conditions above. If a future product has a specific return restriction, that restriction will be clearly disclosed on the relevant product page before purchase.
4. Free Returns & Prepaid Label
We are pleased to offer free returns on all eligible items within the United States. We will provide a prepaid return label to our US returns address:
SimpliDwell Returns
38 Evergreen Dr
Gansevoort, NY 12831
United States
This address is used for authorised customer returns only. Orders are fulfilled in the United States by a third-party logistics provider acting on behalf of SimpliDwell. Please contact us before sending a return.
Once your return request is approved, we will send a prepaid return shipping label to your email address within 1 business day at no cost to you.
To initiate a return, please contact us:
- Email: info@simplidwell.shop
- US Customer Support: +1 (518) 965-5444
Please have your order number ready.
5. Order Cancellations and Changes
Self-Service Cancellation: You may cancel eligible unfulfilled items directly through your store order confirmation or order status page within 15 minutes of placing your order.
Support Request Cancellation: After 15 minutes, you may request a cancellation or change before dispatch by contacting us immediately at info@simplidwell.shop or +1 (518) 965-5444.
Cancellation requests sent after 15 minutes are not confirmed until acknowledged in writing. If the order has already been dispatched, it cannot be cancelled but may be returned under our 30-day return policy. Approved cancellations will be refunded to the original payment method within 2 business days without any cancellation fees.
6. Refund Process
For an eligible return, we will refund the full amount paid for the returned item, including any applicable sales tax collected for that item, to the original payment method.
After we receive the returned item, we will inspect it and issue the refund within 2 business days of receiving the item.
Please allow an additional 5 – 10 business days for the refund to appear in your account, depending on your bank or card issuer.
If you prefer, we may also offer store credit or an exchange upon request.
7. Faulty or Damaged Items
If you receive a faulty, damaged, or incorrectly described item, please contact us immediately:
- Email: info@simplidwell.shop
- US Customer Support: +1 (518) 965-5444
If a return is required because the item is faulty, damaged, incorrect, or materially different from its description, SimpliDwell will provide a prepaid return label at no cost to you.
Depending on the circumstances and product availability, we will provide an appropriate remedy, which may include a replacement or a full refund. A partial refund may be offered only if you expressly agree to keep the product. A repair will be offered only where expressly agreed and reasonably available.
8. Warranty Information
Warranty eligibility, where available, is subject to the manufacturer's own warranty terms and purchase-channel requirements. SimpliDwell does not represent itself as an authorised reseller of any manufacturer unless expressly stated on the relevant product page.
If you experience an issue with a product purchased from SimpliDwell, please contact us first at info@simplidwell.shop or +1 (518) 965-5444. We will assist you in accordance with our Return & Refund Policy and applicable consumer protection laws.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
John Black trading as SimpliDwell
71 York Road
Swindon
SN1 2JU
United Kingdom
Email: info@simplidwell.shop
US Customer Support: +1 (518) 965-5444
UK Business Contact: +44 7542 136047
Service Hours:
US Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (ET), excluding US federal holidays.
UK Business Contact: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays.