Contact Us

We are here to help. Whether you have a question about an order, need assistance with a return, or just want to know more about our products, our team is ready to support you.

Customer Service Hours

US Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (ET), excluding US federal holidays.

UK Business Contact: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays.

We aim to respond to all enquiries within 1 business day.

Contact Information

By Email

For general enquiries and order support:
info@simplidwell.shop

For copyright or intellectual property concerns:
info@simplidwell.shop
(Please include "Copyright" in the subject line.)

By Phone

• US Customer Support: +1 (518) 965-5444 — Order enquiries, returns, shipping issues — Mon–Fri, 9am–5pm ET
• UK Business Contact: +44 7542 136047 — Business enquiries — Mon–Fri, 9am–5pm UK time

By Post

John Black trading as SimpliDwell
71 York Road
Swindon
SN1 2JU
United Kingdom

US Returns Address

SimpliDwell Returns
38 Evergreen Dr
Gansevoort, NY 12831
United States

This address is used for authorised customer returns only. Orders are fulfilled in the United States by a third-party logistics provider acting on behalf of SimpliDwell. Please contact us before sending a return.

Response Commitment

We understand that your time is valuable. All enquiries are reviewed during our working hours and we aim to respond within 1 business day. Enquiries received outside of working hours or on public holidays will be handled on the next business day.